FAQ
Errors & Returns
While we strive for perfection in every order, we acknowledge that occasional errors can occur. Rest assured, we are fully committed to addressing and rectifying any problems or issues that may arise with your order. When reaching out to us regarding an order concern, kindly follow these guidelines for a smoother resolution process:
- Order Number in Subject Line: To help us promptly identify and assist you, please include the order number in the subject line of your email.
- Email Address: Send your email detailing the issue to info@comintworks.com.
- Detailed Description: In the body of your email, provide a thorough and detailed description of the problem or issue you're experiencing with your order. The more information you can provide, the quicker and more effectively we can address the matter.
We are committed to delivering top-notch customer service, and our goal is to respond to all emails promptly:
- Weekdays: You can expect a response within 24 hours.
- Weekends and Holidays: Our response time may extend to 48-72 hours due to reduced staffing, but rest assured that we will attend to your inquiry as soon as possible.
Your satisfaction is paramount to us, and we appreciate your understanding and patience as we work to resolve any issues that may arise. If you have any further questions or require additional assistance, please feel free to contact us at the provided email address.
Order Changes/Modifications
Regrettably, our current system does not support the modification of existing orders. However, we do offer alternatives to accommodate your needs. If you need to make changes to an order, we recommend the following options:
Order Cancellation: You can request the cancellation of your existing order by email. Once canceled, you'll be able to place a new order with the correct items and quantities. Please note that this option is available within a certain timeframe from the initial order placement, so make sure to act promptly.
Additional Orders: If you wish to add more items to your existing order or have found additional products you'd like to purchase, feel free to create a new order with those items. We'll be happy to combine these orders for you to minimize shipping charges and streamline the delivery process.
We understand that sometimes changes are necessary, and our team is here to assist you in any way possible to ensure your shopping experience is as smooth as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team, and they'll be more than willing to assist you. Your satisfaction is our top priority.
Combining Your Orders
Should you decide to place multiple orders within the same day or weekend, we are more than willing to assist you in consolidating these orders and refunding any surplus shipping charges. To initiate the process of combining your shipping, kindly follow these steps:
- Send an email to our dedicated team at info@comintworks.com.
- In the subject line of your email, please use the phrase "COMBINE MY ORDER," followed by the specific order numbers you wish to merge.
Our team will promptly attend to your request, ensuring that your orders are efficiently combined, and any extra shipping charges are refunded to you. We value your business and are here to make your shopping experience as convenient as possible. If you have any further questions or require additional assistance, please do not hesitate to contact us. Your satisfaction is our priority.